Appeals to Library Charges
Appeal Rights for Library Charges
Borrowers have the right to appeal any charge within 30 days of the original library billing. To enter your appeal, contact the Circulation Business Office with an email message to firstname.lastname@example.org.
No-Fault Fine Reduction Policy
Inquire within 30 days of the original library billing to see if you qualify for the library’s No-Fault Reduction Policy. The No-Fault Reduction Policy may be used once every four years, and applies only to recall fines, short-term loan fines, laptop fines, and reserve loan fines. It may not be applied to processing fees, damage charges, or to the cost of lost (unreturned) library materials. The reduction will be applied in the library system at the time the borrower is ready to pay the remaining balance due.
Inquiries may be directed to the Circulation Business Office with an email message to email@example.com.