Lost or Stolen Cards (KU Cards, KU Library Borrower Cards, Proxy Cards)

Lost or Stolen KU Cards

If your KU Card has been lost or stolen, you must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1: Choose one of these options to report the KU Card lost or stolen.

  • Go online to the Kyou portal (login, click the “Finances” tab and then choose the “Report your KU Card lost or stolen” link).
  • Call the KU Card Center at 785-864-8545 between 8:00 a.m. and 4:00 p.m., Monday through Friday.
  • Go to the KU Card Center on Level 4 in the Kansas Union between 8:00 a.m. and 4:00 p.m., Monday through Friday.

Step 2: Contact any services associated with the KU Card to prevent unauthorized use.  Do this even if you are not a regular library user.

  • For the KU Libraries, contact the Circulation Business Office in person at the Watson Library Service Desk, 8:00 a.m.-5:00 p.m., Monday-Friday; by phone to 785-864-4715; or via email to libfines@ku.edu.
  • You are responsible for any items checked out and for any charges incurred with the use of your KU Card.  Contacting the Circulation Business Office is an essential step.
  • Students enrolled on the Edwards Campus may report their lost card to the Regents Center Library.

Step 3: Acquire a new KU Card.

  • To retain services associated with the KU Card, purchase a replacement card at the KU Card Center by presenting proper identification.  Replacement cards cost $15.00.
  • Library records are updated each weekend to incorporate newly issued KU Cards.  Stop by any Library Circulation Desk to request an update to your library record if you need to use your new KU Card immediately.

Note: If your KU Card is replaced because of loss or theft, it is deactivated and cannot be reactivated if you find it as a later time.  Only the latest card issued by the KU Card Center is valid.

For additional information about lost KU Cards, see information posted by the KU Card Center.

Lost or Stolen KU Library Borrower Cards

If your KU Library Borrower Card has been lost or stolen, you must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1:  Contact the Circulation Business Office in Watson Library in person at the Watson Library Service Desk, 8:00 a.m.-5:00 p.m., Monday-Friday; by phone to 785-864-4715, or via email to libfines@ku.edu.

  • The Circulation Business Office will determine if the card has been found or that it needs to be declared lost.
  • You are responsible for any items checked out and for any charges incurred with the use of your KU Library Borrower Card.  Contacting the Circulation Business Office is an essential step.

Step 2: To retain library privileges, you must purchase a replacement card for $10.00.  You will need to complete an application form, provide documentation to confirm eligibility for the card, and have your photo taken.

Individuals who acquired their KU Library Borrower Card at the Edwards Campus may report lost or stolen card and apply for a replacement card at the Regents Center Library (913.897.8570).

Lost or Stolen Proxy Cards

If your KU Library Proxy Card has been lost or stolen, the proxy or the proxy sponsor must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1:  Contact the Circulation Business Office in Watson Library in person at the Watson Library Service Desk, 8:00 a.m.-5:00 p.m., Monday-Friday; by phone to 785-864-4715, or via email to libfines@ku.edu.

  • The Circulation Business Office will determine if the card has been found or that it needs to be declared lost.
  • You are responsible for any items checked out and for any charges incurred with the use of your KU Library Proxy Card.  Contacting the Circulation Business Office is an essential step.

Step 2: To retain library privileges, request a new Proxy Card.  The proxy sponsor will need to complete a new Proxy Card Application Form. See Proxy Cards for information.

Individuals who acquired their KU Library Proxy Cards at the Edwards Campus may report lost or stolen card and apply for a replacement card at the Regents Center Library (913-897-8570).


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