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Frequently Asked Questions
FAQ Index |
Borrowing Materials not owned by KU Libraries
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The Basics
- What is Interlibrary Loan Borrowing?
- Who is eligible to use this service?
- What can be requested through ILL?
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Requesting Materials
- How do I place an ILL Request?
- How long will it take to get my materials?
- Is there a limit to the number of items I may request?
- How do I pick up and return my materials?
- How long can I keep the materials I borrowed?
- Can I ask for a renewal on an item?
- Are there fines for overdue, lost, or damaged materials?
- How can I help to expedite my request?
- Can someone else pick up materials for me?
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Status Information
- How will I know if received my electronic request?
- How will I know when my materials have arrived?
- How do I update my user information?
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Help
- Where is Interlibrary Loan located, and when is it open?
- What is WebRetrieve?
- What if I do not have complete citation information?
- What is my KUID on the WebRetrieve Login screen?
- What do I do if I have printing problems?
- What is KULink?
- Where are ERIC documents located, and how can I request them?
- What are IngentaConnect Research Alerts?
- What is an OCLC number?
- What is an ISBN or ISSN number?
- How can we place an interlibrary loan request to borrow KU materials?
- When is Interlibrary Loan Lending open?
- I am not affiliated with a library, can you send to me an item I have located in your catalog?
- What are your policies regarding reciprocal agreements and the payment of fees?
- How long does it take?
- Do you provide a rush service?
- How long is the loan period?
- How can I tell if you have an item and it is available for lending on ILL?
- What materials may or may not be loaned?
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Document Delivery
- What is Document Delivery?
- Who can use Document Delivery?
- What items are eligible for Document Delivery?
- How do I place a Document Delivery request?
- Do you copy dissertations?
- Are there any copyright restrictions?
- How do I get the copies I requested?
- How will my copies be posted on WebRetrieve?
- What is the turnover time for copies?
- Can you fill every request I submit?
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TripSaver
- What is TripSaver?
- Who is eligible to use TripSaver?
- What library materials are eligible for TripSaver?
- What library materials are not eligible for TripSaver?
- How do I receive my interlibrary loans via TripSaver?
- How are library materials delivered?
- How long will it take to receive my materials through TripSaver?
- How do I place a TripSaver request for KU owned items?
- What are my options if I received a cancellation notice?
- Who can I contact if I have any questions?
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Retrieve from Shelf
- What is Retrieve from Shelf?
- Who is eligible to use Retrieve from Shelf?
- What items are eligible for Retrieve from Shelf?
- What items are not eligible from Retrieve from Shelf?
- Where are "Retrieve from Shelf" items delivered?
- How will I be notified when my materials are available for pick up?
- How long will it take to receive my "Retrieve from Shelf" items?
- Is there a limit on the number of items I can request from Retrieve from Shelf?
- How do I place a Retrieve from Shelf request?
- What are my options if I received a cancellation notice?
- Who do I contact if I have any questions?
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Recall
- What is Recall?
- Who is eligible for Recall?
- Who is not eligible for Recall?
- What items are not available for Recall?
- Where are Recall items delivered?
- How will I be notified when my materials are available for pick up?
- How long will it take to receive my Recall items?
- How do I Recall an item?
- Who do I contact if I have any questions?
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