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Request Status Definitions for WebRetrieve

Awaiting ALA Processing The lending library requires a special form to be completed either; online, emailed, mailed or faxed to them. Library staff is processing the form.
Awaiting Customer Contact The requested material has arrived and is ready for pickup. The patron is being notified.
Awaiting Conditional Processing A potential lending library has replied to your request, seeking more information. Library staff is responding.
Awaiting Copyright Clearance Library staff is reviewing an article request to determine if copyright fees must be paid.
Awaiting Extensive Searching An initial search for the material you requested has been unsuccessful. Library staff is continuing the search.
Awaiting Post Receipt Processing The requested material has arrived, but not yet ready for pickup.
Awaiting RAPID Request Sending The article request has been sent to potential lenders for quick turnaround.
Awaiting Request Processing Your request has been submitted. Library staff will review your request for any problems. Requests are processed in the order in which they are received through WebRetrieve.
Awaiting Return Label Processing The item has been returned to KU Libraries and is waiting for return processing by library staff.
Awaiting Unfilled Processing Your request has not been filled by potential lending libraries. Library staff is trying other sources. This process may take several days.
Cancelled by Customer The request has been cancelled by the patron.
Cancelled by ILL Staff The request was cancelled by library staff and an email of this cancellation has been sent. The reason for cancellation is noted in the email and within the patron's WebRetrieve account.
Checked Out to Customer The item has arrived, been processed by library staff, checked out to the patron, and being sent to pick up location.
Delivered to Web The received item has been processed and is available through the patron's WebRetrieve account for viewing or downloading.
In Electronic Delivery Processing The article has arrived and is being processed for delivery to the web. The patron will be notified shortly.
In Print Queue The item has arrived and been partially processed by library staff. It is awaiting the printing of the item identification slip.
Awaiting Return Label Printing The item has been returned by the patron, checked in, and is awaiting the printing of the return address label.
In Transit The request has been returned to a circulation point and is in transit to KU Libraries for return processing.
Request Finished The request has been successfully processed and completed.
Request Sent Library staff has forwarded your request to potential lending libraries. Library staff is waiting for responses from these libraries indicating if they will fill your request.
See KU Online Catalog MyAccount The item has arrived, been processed by library staff and the patron has been notified by e-mail.

If the status you are looking for is not listed, please contact the KU Libraries Resource Sharing office at illborr@ku.edu or call 785-864-3960 for more information.


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