Lost or Stolen Cards

Lost or Stolen KU Cards

If your KU Card has been lost or stolen, you must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1: Choose one of these options to report the KU Card lost or stolen.

• Go online to the myKU Portal (Log in > Services > Finances > Web Card Center > Report Card Lost).
• Call the KU Card Center at 785-864-8545 between 8 a.m. and 4:30 p.m., Monday through Friday.
• Go to the KU Card Center on Level 4 in the Kansas Union between 8 a.m. and 4:30 p.m., Monday through Friday.

Step 2: Contact any services associated with the KU Card to prevent unauthorized use. Do this even if you are not a regular library user.

• For the KU Libraries, contact the Circulation Business Office with an email message to libfines@ku.edu.
• You are responsible for any items checked out and for any charges incurred with the use of your KU Card. Contacting the Circulation Business Office is an essential step.

Step 3: Acquire a new KU Card.

• To retain services associated with the KU Card, purchase a replacement card at the KU Card Center by presenting proper identification. Replacement cards cost $20.
• Library records are updated each weekend to incorporate newly issued KU Cards.  Stop by any Library Circulation Desk to request an update to your library record if you need to use your new KU Card immediately.

Note: If you have deactivated your KU Card and then find it, you can log in to the myKU Portal and reactivate it if you have not already received a replacement card (Log in > Services > Finances > Web Card Center > Report Card Found). If you notified the Circulation Business Office of the lost card, you will also need to send an update to libfines@ku.edu. However, once the KU Card has been replaced, only the card most recently issued by the KU Card Center is valid.

For additional information about lost KU Cards, see information posted by the KU Card Center.  See also KU Card Center - Terms and Conditions of the KU Card in the KU Policy Library.

Lost or Stolen KU Library Borrower Cards

If your KU Library Borrower Card has been lost or stolen, you must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1: Contact the Circulation Business Office with an email message to libfines@ku.edu.

• The Circulation Business Office will determine if the card has been found or that it needs to be declared lost.
• You are responsible for any items checked out and for any charges incurred with the use of your KU Library Borrower Card.  Contacting the Circulation Business Office is an essential step.

Step 2: To retain library privileges, you must purchase a replacement KU Library Borrower Card.  You will need to complete an application form, provide documentation to confirm eligibility for the card, and pay any charges due to the library.

Lost or Stolen Proxy Borrower Cards

If your KU Library Proxy Borrower Card has been lost or stolen, the proxy or the proxy sponsor must deactivate it immediately in order to prevent unauthorized use and charges.

Step 1:  Contact the Circulation Business Office with an email message to libfines@ku.edu.

• The Circulation Business Office will determine if the card has been found or that it needs to be declared lost.
• You are responsible for any items checked out and for any charges incurred with the use of your KU Library Proxy Borrower Card. Contacting the Circulation Business Office is an essential step.

Step 2: To retain library privileges, request a new Proxy Borrower Card.  The proxy sponsor will need to complete a new Proxy Card Application Form. See Proxy Borrower Cards for information.